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About Cambridge Optics

About Cambridge Optics

 

Cambridge Optics strives to offer the highest quality magnifiers at the best prices backed by a team of experts in this field who are ready to provide you with what is recognised as being the best customer service among magnifier suppliers. We provide superior service to our customers including prompt order processing and fast deliveries with an easy-to-use on-line store. Our experience in this business and commitment to excellence have earned us the reputation as the best in this area.

 

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Our Customers
 

We have supplied magnifiers and accessories to individuals, retail outlets and major clients throughout the UK and overseas.  Our customers include numerous industrial assembly and inspection businesses, health authorities, education authorities, councils, ministry of defence, industry, the partially sighted, retail trade, amateur wildlife gropups and charities, engavers, jewellers, dentists, dental laboratories, vets and doctors.

Quality – Experience – Service

Quality Guarantee


Cambridge Optics products are backed with a comprehensive set of services and guarantees.  We are proud to stand by the claims we make for our products and are committed to high standards of quality and service

 

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REFUNDS, REPAIRS, RETURNS & REPLACEMENT POLICY

If you find a fault with your product you must immediately notify us within 24hrs of receipt after this we are sorry but we cannot accept claims because the post office and courier companies (responsible for 99% of all damage) place a 24hr limit on our claims to them.

Damaged and Faulty Goods

If we cannot repair it we will give you a replacement (please read note in the DELIVERIES section below relating to non mainland UK locations and Highands of Scotland)

If no replacement is available we will give you a full refund (excluding delivery charges)

Ordered by Mistake

If you are returning it because it is not what you want for some reason then, as long as it is in its original condition and packaging, you may return it within 7 days of receipt and we will refund the value of the goods less any manufacturer's re-stocking charge and the delivery charge.

Refunds

Refunds can take up to 28 days for us to process.

The restocking charge will be dependent on the re-stocking charge charged to us by the manufacturers, it is typically 8-10 GBP or 15% of the value of the goods costing less than 20.00 GBP.

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PAYMENT
On-line purchases will be handled in the usual way.

If you wish to pay by any other method we require the payment with your order and, when it has cleared, your goods will be dispatched (or ordered from our suppliers if out of stock). Please contact us and we will give you an address and payee instructions.

We can accept:

Purchase Orders from UK Public Institutions (eg schools, universities, hospitals, government departments and ministries.

Purchase Orders from organisations who have an established credit account with us.

BACS payment to our bank account

Cheques made payable to: 'Cambridge Optics'

Credit/Debit Card Payments by Phone

 

Applying for a credit account

If you wish to have a credit account you will need to complete a credit account application form, please contact us and we will email it to you.

Once the references on the application have responded satisfactorily and the other checks are complete a credit account will be made available to you to a specified limit and for a specified time.

PLEASE NOTE:  The first order placed by new Credit Account holders is required to be paid for with order. the credit accoubnt will be active on the second order and thereafter according to the terms of the agreement.

 

Payment for Orders from Outside the UK

Payment is required with order.

Letters of Credit are not acceptable.

 

VAT

Our VAT number is GB936544404

 

Company Details

Cambridge Optics is a division of Ahlquist Ltd registered in England & Wales no. 06655071

 

QUOTATIONS & PROFORMA INVOICES

We will be happy to provide quotations and proforma invoices, please contact our customer services team.

 

TENDERS

We will be happy to respond to tenders for equipment but, as we are an on-line business, we do not have the capacity to complete lengthy tender documents, all we can offer is a quotation or proforma invooice, all the product information is clearly published on our website.

 

TRADE ENQUIRIES

A major part of our business is supplying companies who wish to supply magnifiers to their businesses.  We are experienced in the provision of high levels of support to our trade customers.  Pricing is based on a simple quantity discount basis.

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DELIVERIES

UK Customers

Unless indicated all delivery charges are accurately shown in your shopping basket. The following locations are more costly for us to supply to, please make sure you select the appropriate delivery locataion: 

Highlands & Islands of Scotland

the following post codes IV, HS, KA, PA, PH, ZE, TR,

Northern Ireland, Isle of Man, Isle of Wight and any non-mainland UK location

Non-UK Customers



CHECKING YOUR DELIVERIES:
Most of the larger and more valuable items that we deliver are sent using a ‘signed for’ service. Recently these carriers have become particularly awkward regarding claims for goods damaged in transit. IT IS THEREFORE VITAL, and in your own interest, to open, unwrap and inspect the goods thoroughly before signing the driver’s form (the drivers form says ‘received in good order’ above your signature). If you sign and the goods are subsequently found to be damaged it is not possible for us to help you make a claim against the carrier company and we will not replace the goods, because we did not break them and we are meticulous with our packaging.

If somebody else is going to receive the goods on your behalf (maybe a receptionist or a neighbour for instance) please tell them to inspect the goods before signing.

If you do not have time to inspect the goods or even suspect that the goods are damaged write ‘DAMAGED' on the driver’s form next to your signature.

It is the carrier companies that have insisted that the inspection occurs, so do not be embarrassed about keeping the driver waiting – it is how they want to play it! We can’t think of any other way to protect you from careless handling.

Unfortunately we are unable accept claims for damaged goods after 24hrs of delivery.

Your Telephone Number:
Please provide your telephone number, our carriers frequently request it, failure to do so may cause delays

 

UK DELIVERY TIMES:
Standard delivery times for all items that are in stock are typically 1-3 working days to most mainland UK destinations. For smaller items we used the UK postal Service.  For larger items we generally pay for a 95% next working day courier service. Your parcels are collected by the carrier shortly after 12 noon each day and as it takes about 1 hour to process an order (at normal times, busy times can take longer), if you need theitem to be dispatched urgently, we will need your order well before 11.00am.
Sometimes items purchased can be quite complex to test and quality control before packing and dispatch, especially if it is a large order, this can take us a few extra days and especially if we have a large number of these types of systems to deliver. We cannot rush this process so please bear with us, we really will do our best!

Delivery times and restrictions to: 
Highlands & Islands of Scotland, Northern Ireland, Isle of Man, Isle of Wight and other Islands May take 3-4 days longer. 
 

Crossing Water & Scottish Highlands Deliveries for goods weighing over 0.6Kg that we ship by courier (does not apply to posted items such as hand magnifiers): 

The costs for us are high to recover and/or replace larger goods (over 0.6Kg and/or valuable) that need to be handled by a courier company from a location across water from the UK mainland and from the Scottish Highlands.  Because of this we regret that goods purchased in these locations cannot be replaced if damaged unless you are willing to pay the extra cost of shipment required to make the replacement  (ie the amount over what we would normal pay if collecting from mainland England) .  Please make sure that you agree to this before purchasing, it is clearly stated in the choice of delivery methods at the time of purchase.  This does not apply to most of the items in our range that we send by post but does apply to the larger and more valuable items such as electronic magnifiers, deskstand magnifiers & microscopes. We would prefer not to take your order if you cannot accept this.  If you are in any doubt as to whether your order is affected by this condition please call us and we will be happy to help you.
 

Overseas deliveries We can deliver to almost any country if we think we can find a careful courier service but the delivery costs will vary and we regret that goods purchased in these locations cannot be replaced if damaged unless you are willing to pay the extra cost of shipment required to make the replacement. Please contact us to arrange a quotation for a delivery.

 

QUESTIONS:
If you have any questions we will be happy to help you