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About Us

Welcome to Cambridge Optics - home of one of the largest ranges of magnifiers and optics in Europe


MAGNIFIERS - MICROSCOPES - BINOCULARS


We pride ourselves in offering high quality products at the best possible prices backed by professional, friendly, expert advice. If you need advice or help please call us.

Our website is packed with many new types of magnifiers and unbeatable deals. We are also experts in microscopes for high magnification work.

We Are Different, we have tried very hard to provide more information about each magnifier laid out on a clear and consistent way to help you make the best choice possible.

We know, design, manufacture and understand optics.

Contact information

If you have any questions or need assistance please contact us:

Address:

Cambridge Optics a division of Ahlquist Ltd
Melrose House
Holmsey Green
Beck Row
Bury St Edmunds
Suffolk
IP28 8AW
UK


About Cambridge Optics

Cambridge Optics strives to offer the highest quality magnifiers at the best prices backed by a team of experts in this field who are ready to provide you with what is recognised as being the best customer service among magnifier suppliers. We provide superior service to our customers including prompt order processing and fast deliveries with an easy-to-use on-line store. Our experience in this business and commitment to excellence have earned us the reputation as the best in this area.

Our Customers

We have supplied magnifiers and accessories to individuals, retail outlets and major clients throughout the UK and overseas. Our customers include numerous industrial assembly and inspection businesses, health authorities, education authorities, councils, ministry of defence, industry, the partially sighted, retail trade, amateur wildlife groups and charities, engravers, jewellers, dentists, dental laboratories, vets and doctors.
 


Quality – Experience – Service



Quality Guarantee

Cambridge Optics products are backed with a comprehensive set of services and guarantees. We are proud to stand by the claims we make for our products and are committed to high standards of quality and service


REFUNDS, REPAIRS, RETURNS & REPLACEMENT POLICY

If you find a fault with your product you must immediately notify us within 24hrs of receipt after this we are sorry but we cannot accept claims because the post office and courier companies (responsible for 99% of all damage) place a 24hr limit on our claims to them.

Damaged and Faulty Goods (UK customers)

If we cannot repair it we will give you a replacement.

If no replacement is available we will give you a full refund (excluding delivery charges)

Ordered by Mistake

If you are returning it because it is not what you want for some reason then, as long as it is in its original condition and packaging and if it is not excluded - see below, you may return it within 7 days of receipt and we will refund the value of the goods less any manufacturer's re-stocking charge and the delivery charge.

Refunds

Refunds can take up to 28 days for us to process.

REFUND EXCLUSIONS

Some items we cannot refund if not faulty if there is any possibility of contamination as many magnifiers are used in clinical environments. In particular head mounted, spectacle mounted and eye loupes cannot be refunded if not faulty. Where refunds are given the restocking charge will be dependent on the re-stocking charge charged to us by the manufacturers, it is typically 8-10 GBP or 15% of the value of the goods costing less than 20.00 GBP or more if we have specifically imported your item from an overseas supplier (eg Eschenbach and Zeiss in Germany and Otsuka in Japan).

Also if you are outside the UK or in a costly to ship to region refunds are not available.


PAYMENT

On-line purchases will be handled in the usual way.

If you wish to pay by any other method we require the payment with your order and, when it has cleared, your goods will be dispatched (or ordered from our suppliers if out of stock). Please contact us and we will give you an address and payee instructions.

We can accept:

Applying for a credit account

Payment for Orders from Outside the UK


VAT

Our VAT number is GB936544404


Company Details

Cambridge Optics is a division of Ahlquist Ltd registered in England & Wales no. 06655071


QUOTATIONS & PROFORMA INVOICES

We will be happy to provide quotations and proforma invoices, please contact our customer services team.


TENDERS

We will be happy to respond to tenders for equipment but, as we are an on-line business, we do not have the capacity to complete lengthy tender documents, all we can offer is a quotation or proforma invoice, all the product information is clearly published on our website.


TRADE ENQUIRIES

A major part of our business is supplying companies who wish to supply magnifiers to their businesses. We are experienced in the provision of high levels of support to our trade customers. Pricing is based on a simple quantity discount basis.


DELIVERIES

UK Customers

Unless indicated all delivery charges are accurately shown in your shopping basket.

CHECKING YOUR DELIVERIES:
Most of the larger and more valuable items that we deliver are sent using a ‘signed for’ service. Recently these carriers have become particularly awkward regarding claims for goods damaged in transit. IT IS THEREFORE VITAL, and in your own interest, to open, unwrap and inspect the goods thoroughly before signing the driver’s form (the drivers form says ‘received in good order’ above your signature). If you sign and the goods are subsequently found to be damaged it is not possible for us to help you make a claim against the carrier company and we will not replace the goods, because we did not break them and we are meticulous with our packaging.

If somebody else is going to receive the goods on your behalf (maybe a receptionist or a neighbour for instance) please tell them to inspect the goods before signing.

If you do not have time to inspect the goods or even suspect that the goods are damaged write ‘DAMAGED' on the driver’s form next to your signature.

It is the carrier companies that have insisted that the inspection occurs, so do not be embarrassed about keeping the driver waiting – it is how they want to play it! We can’t think of any other way to protect you from careless handling.

Unfortunately we are unable accept claims for damaged goods after 24hrs of delivery.

Your Telephone Number:

Please provide your telephone number, our carriers frequently request it, failure to do so may cause delays